Shipping & Returns

Shipping Policy

At Polkadot Store Online, we are committed to delivering your order quickly, safely, and discreetly. Here is everything you need to know about our shipping process.

Free Shipping on All Orders

We offer free standard shipping on every order. No minimum purchase required for free shipping — however, our minimum order amount is $150.

Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days (available at checkout for an additional fee)

Discreet Packaging

All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our top priority.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package at any time through the carrier website or your My Account page.

Shipping Restrictions

We currently ship to all 50 US states. We do not offer international shipping at this time.

Return & Refund Policy

Satisfaction Guarantee

We stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, please contact us within 14 days of delivery.

Eligibility for Returns

• Items must be unopened and in original packaging
• Return requests must be made within 14 days of delivery
• Proof of purchase (order number or confirmation email) is required

Non-Returnable Items

• Opened or partially consumed products
• Products damaged due to customer mishandling
• Items purchased more than 14 days ago

How to Request a Return

To initiate a return, please contact our support team with your order number and reason for return. We will provide you with return instructions within 24 hours.

Refund Process

• Refunds are processed within 5-7 business days after we receive the returned item
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will send a replacement or issue a full refund at no additional cost to you.

Contact Us

For any shipping or return questions, reach out to us:

• Email: info@polkadotstoreonline.com
• Phone: +1 (870) 212-9785