Scratch-to-Verify Code

A scratch-to-verify code is a unique code printed on a product's packaging and hidden under a thin scratch-off coating, similar to a lottery ticket. When a brand uses one, you scratch the panel to reveal the code and then check it through the method the brand itself provides, so you can confirm the item came from the real manufacturer.

How scratch codes are meant to work

In a typical system, each package gets its own random code that is recorded by the brand. Because the coating hides the code until purchase, a counterfeiter can't easily copy valid codes from store shelves. When a code is checked for the first time, the brand's system can mark it as used; if the same code is checked again, it may be flagged as a possible copy.

What a scratch code can and can't tell you

• It can add an extra layer of confidence when the check matches the brand's records.
• It can't prove authenticity on its own. Counterfeiters sometimes print fake panels, copy real codes or point to look-alike verification pages.
• It isn't universal. Not every product or production run carries a code, and designs change over time, so the absence of a panel is not proof of a fake.

Safe ways to use a code

Only follow verification instructions printed on the package itself, and be cautious of any page that asks for payment or personal details just to "verify" a product. Think of the result as one clue among several, alongside print quality, sealing and where you bought the item. Our guide on how to spot authentic Polkadot chocolate bars covers the other checkpoints in detail.

The strongest safeguard: where you buy

A code is useful, but the most dependable protection is buying from a dedicated store with clear policies, real contact details and secure checkout. Polkadot Store Online focuses solely on the Polkadot line. If anything about a package looks wrong when it arrives, contact our team with your order number and photos. Learn more about authentic Polkadot packaging and counterfeit chocolate bars.