Definition
A return policy sets the rules for returns and refunds. At Polkadot Store Online, unopened items can be returned within 14 days of delivery.
A return policy is a store's set of rules explaining which items can be sent back, how long you have to do it, and how refunds are handled. At Polkadot Store Online, you can request a return of unopened items within 14 days of delivery. The full, current policy is on our shipping and returns page.
What can be returned
- Items that are unopened and in their original packaging.
- Requests made within 14 days of delivery.
- Orders with proof of purchase, such as your order number or confirmation email.
What can't be returned
- Opened or partially consumed products.
- Products damaged through mishandling after delivery.
- Items delivered more than 14 days ago.
Food products can't be resold once opened, which is why the unopened rule matters.
How to request a return
- Contact our support team with your order number and the reason for the return.
- We'll send return instructions within 24 hours.
- Once we receive the item, refunds are processed within 5–7 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to our error.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, contact us right away with photos. We'll send a replacement or issue a full refund at no additional cost to you. Checking your parcel promptly, especially chocolate in warm weather, makes this quick and easy.
Tips
Keep your order confirmation email until you've enjoyed your order, and store unopened items as directed so they stay in returnable condition. If you're unsure whether something qualifies, just ask; you can reach us by email at info@polkadotstoreonline.com or by phone at +1 (870) 212-9785.
Frequently asked questions
How long do I have to return an item?
You can request a return within 14 days of delivery, as long as the item is unopened and in its original packaging.
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